FAQ

Frequently Asked Questions (FAQ)

Arkez

Orders & Shipping

Q: How long does shipping take? A: Since we work directly with trusted manufacturers, most orders arrive within 7–15 business days after processing, depending on your location and the specific product. Processing typically takes 1–3 business days before your order ships.

Q: Do you ship internationally? A: Currently, Arkez ships within the United States only.

Q: Can I track my order? A: Yes! Once your order ships, you'll receive a confirmation email with a tracking number and link so you can follow your package's journey.

Q: Why does shipping take longer than other stores? A: We partner directly with manufacturers to bring you quality shoes at great prices without unnecessary markups. This means your order ships directly from our supplier network rather than a local warehouse, which can take a bit longer — but we think it's worth the wait!

Q: Can I change or cancel my order after placing it? A: You can cancel or make changes within 12 hours of placing your order. After that, your order may already be in processing. Contact us immediately at support@arkez.store and we'll do our best to help.

Payments

Q: What payment methods do you accept? A: We accept all major credit/debit cards, PayPal, and other secure payment options shown at checkout.

Q: Is it safe to enter my card details on your Site? A: Yes. All payments are processed through secure, encrypted, PCI-compliant payment gateways. We never store your full card details.

Q: Will I be charged sales tax? A: Applicable sales tax is calculated automatically at checkout based on your shipping address.

Sizing & Products

Q: How do I choose the right shoe size? A: Each product page includes a detailed size chart. We recommend measuring your foot and comparing it to the chart before ordering, since sizing can vary slightly between styles.

Q: What if the shoes don't fit? A: No problem — please see our Refund & Return Policy for details on how to request a return or exchange within 30 days of delivery.

Q: Are the product photos accurate? A: We work hard to display accurate images and descriptions, but slight variations in color or design may occur due to lighting, screen settings, or manufacturing.

Returns & Refunds

Q: What is your return policy? A: We accept returns within 30 days of delivery for unworn shoes in original packaging. Full details are available in our Refund & Return Policy page.

Q: How long do refunds take? A: Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Q: My shoes arrived damaged or wrong — what do I do? A: Please email us at support@arkez.store within 7 days of delivery with photos of the item, and we'll arrange a replacement or full refund at no extra cost.