Shipping policy

Shipping Policy

Arkez Last Updated: August 30, 2026

Thank you for shopping with Arkez! This Shipping Policy explains how we process and deliver your orders.

1. Shipping Coverage

We currently ship to addresses within the United States only (including all 50 states). We do not offer international shipping at this time.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing the next business day.
During high-demand periods (sales, holidays), processing may take slightly longer.

3. Shipping Time

Since Arkez operates on a direct-to-supplier (dropshipping) model, your order ships straight from our manufacturing/fulfillment partners.
Estimated delivery time is 7–15 business days from the date of shipment, depending on your location and the specific product.
Total time from order placement to delivery is typically 8–18 business days (processing + shipping combined).

4. Shipping Costs

Shipping fees, if any, are calculated and displayed at checkout before you complete your purchase.
We may offer free shipping promotions from time to time — any applicable offer will be shown at checkout or on our homepage.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package.
Please allow 24–48 hours after receiving your tracking number for tracking information to update.

6. Multiple Items / Split Shipments

If you order multiple items, they may ship separately and arrive in different packages/timeframes, since items may come from different suppliers. You will not be charged extra for split shipments.

7. Delayed or Lost Packages

We are not responsible for delays caused by customs, severe weather, carrier issues, or other circumstances beyond our control.
If your tracking shows no movement for an extended period, or your package appears lost, please contact us at support@arkez.store and we will investigate with the carrier and/or supplier on your behalf.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. Arkez is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@arkez.store — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

9. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund. See our Refund & Return Policy for more details.